Since our items are customized specifically to your requirements, we are unable to accept any returns for any custom neon lights created in our configurator.
All products have a full year warranty. Should you have any problem with your product, please take pictures and/or videos and send them to us at firstname.lastname@example.org. Our experts will then be able to give you more details. We do cover 100% of malfunctioning issues due to manufacturing.
In case your product arrives damaged, do not worry. Just contact us at email@example.com and send us pictures right away.